Absolutely. PRIVEO offers private chauffeur services for periods spanning several consecutive days. Detailed terms and conditions regarding payment, scheduling, and any special conditions will be specified in your personalized quote or booking confirmation.
You can request a personalized quote through our booking module, our online form, by email, or by phone. Our team is committed to providing you with a detailed proposal within one hour of your request.
You can request a personalized quote through our booking module, our online form, by email, or by phone. Our team is committed to providing you with a detailed proposal within one hour of your request.
Cancellations or changes to reservations are possible free of charge up to 48 hours before the scheduled pickup time. After this time, cancellation fees may apply according to our terms and conditions of service. We encourage you to contact us as soon as possible for any necessary changes.
A reservation can be cancelled by the customer, before the pick-up time indicated on the reservation voucher, by email only to contact@priveovtc.com:
Any changes to the contract during the performance of the service may result in a readjustment of the agreed price. PRIVEO VTC reserves the right to refuse these changes.
PRIVEO provides you with an exclusive fleet of high-end vehicles including:
Luggage capacity varies depending on the vehicle selected:
Our vehicles have limited storage space. We strongly recommend that you inform us in advance of any additional luggage so that we can adapt the vehicle type accordingly to ensure your comfort. Additional fees may apply for vehicle changes.
For airport arrivals, your driver will be waiting for you at the baggage claim exit or in the arrivals reception area, holding a personalized sign with your name on it. For train stations, the driver will usually meet you on the platform or at the main exit, depending on the specifics of each station. The exact location will be confirmed upon booking.
For standard pickups, your driver will wait up to 15 minutes after the agreed upon time. For airport arrivals, we offer a complimentary wait of up to 60 minutes after your flight's actual landing, allowing you to collect your luggage without hassle. After this time, additional waiting fees may apply, according to our terms and conditions of service.
Yes, you can request intermediate stops during your trip. Please note that any additional stops not included in the initial reservation may result in an additional charge based on waiting time and additional distance traveled.
PRIVEO strictly complies with all applicable regulations regarding private passenger transportation. Our vehicles undergo regular technical inspections, and our company has comprehensive professional liability insurance, guaranteeing optimal protection for our customers during their travels.
PRIVEO processes your personal data in strict compliance with the General Data Protection Regulation (GDPR) and applicable national legislation. Your information is used exclusively for the provision of our services and is never shared with third parties without your explicit consent. Our detailed privacy policy is available on our website.
Your driver's full details (name, mobile number, and vehicle registration) are provided in advance or 24 hours before the scheduled pickup time. In case of last-minute bookings, this information will be sent to you as soon as possible.
If you are unable to locate your driver at the agreed meeting point, we encourage you to immediately contact our customer service team, whose contact details are provided on your booking confirmation. An advisor will assist you in real time to establish contact with your driver.
Our rates are based on several criteria: distance traveled, estimated journey time, vehicle type selected, any additional options, and specific conditions (rush hours, holidays, etc.). You can consult our indicative price list or request a personalized quote to obtain an accurate price tailored to your needs.
If you exceed the time or mileage originally planned for your reservation, additional charges will be applied in accordance with our current rates. These charges will be clearly communicated and detailed on your final invoice.
PRIVEO offers you various payment options for your convenience:
All our drivers are equipped with state-of-the-art geolocation systems, ensuring real-time tracking of your journey. This technology allows us to optimize your travel, ensure your safety, and keep you informed of the progress of your trip.
Yes, all of our drivers are trained to communicate fluently in English, in addition to French. Some drivers are also fluent in other foreign languages. If you have any specific language needs, please let us know when making your reservation.
By default, alcohol consumption is not permitted on board our vehicles. However, exceptions may be made in certain specific cases and with prior authorization. Please contact us to discuss your specific needs.
Small pets (up to 5 kg) are permitted on board our vehicles, provided they are transported in a suitable container. For larger pets, please contact us before booking so that we can assess their feasibility and make the necessary arrangements.
While our drivers strive to provide you with excellent service, which is included in our rates, tips are accepted and left to the sole discretion of our customers in cases of particular satisfaction.
If you encounter a problem during your journey or wish to make a complaint, we invite you to contact our customer service by email or telephone as soon as possible. Each report is treated with the utmost care, and we promise to provide you with a response within 48 business hours.
In the event of a dispute, PRIVEO systematically favors an amicable and personalized resolution. If no satisfactory solution is found through this process, the dispute will be submitted to the competent court in accordance with our general terms and conditions of sale, respecting consumer rights.
